Last Year
Cross Roads House provided 35,731 bed nights of shelter to 409 people, including 20 families with 36 children.
Our emergency shelter for single adults was over capacity 35% of the year.
The average length of stay for all residents was 87 days.
View past annual reports:
Prior annual reports are available upon request
Our Mission
Cross Roads is a transformational shelter that fosters safety, dignity, belonging, and purpose for all members of the surrounding community affected by homelessness – those at risk, those overcoming obstacles, and those who are committed to ensuring lasting housing stability and well-being for all.
Programs & Services
Cross Roads House provides a host of programs and services that help our residents get back on their feet and into permanent housing.
At Cross Roads House, we provide:
- Emergency shelter
- Meals for our residents
- Needs assessments and case management services
- Access to a variety of services on-site (including mental health counseling, primary medical care, AA & NA meetings)
- Referrals to services throughout the community (e.g., public housing, rehab, counseling, parenting support, Community Action Programs and more )
- Support and direction for returning to permanent housing
- “Rent Ready” seminar classes
- Post-shelter case management to help maintain housing
Our History
We're Local People Helping Each Other.
Cross Roads House opened its doors in 1982 to assist unhoused individuals and families. We have since become one of the largest emergency shelters in New Hampshire, serving eastern New Hampshire and southern Maine. We currently house approximately 100 people on any given night, and our shelter is available 24 hours a day, 7 days a week.
Cross Roads House offers food, shelter, and a proven program that helps our residents achieve their goal of independent and sustainable housing. The majority of people who leave Cross Roads for permanent housing, are equipped with tangible goals and the skills to achieve them. Every step of that journey reflects our vision: a united community that has collectively transformed housing stability, where every person seeking shelter and well-being is supported to live safely and with dignity.
Board of Directors
Cross Roads House is fortunate to have a dedicated group of community leaders representing a diverse range of industries serving on our Board of Directors.
The Cross Roads House Staff
Cross Roads House is open and staffed 24/7/365. Our highly skilled staff provide a host of supportive services for the 100+ residents we serve every day.
Our Current Service Area
Frequently Asked Questions
Is Cross Roads House a government agency and how is the shelter funded?
No, we are not a government agency. Cross Roads House is an independently run 501(c)(3) non-profit agency governed by a board of directors. Over $1 million of our operating budget comes from private donations. The remainder comes from a combination of local, state and federal government grants.
Do you have volunteer opportunities and if so how can I get involved?
Yes, we welcome volunteers! Most volunteers work in our kitchen either prepping, cooking, or serving dinner. Each month, we offer a one-hour volunteer orientation that includes a shelter tour, an overview of kitchen operations and volunteer expectations. Contact us to learn more.
What is the best way to support the shelter?
The number one type of support we need is financial. More than $1 million of our operating revenue comes from private donations from individuals and businesses. Donations at all levels are greatly appreciated! Visit our Want to Help page to learn more.
Do you accept furniture and used clothing?
No, but we can refer you to several other agencies nearby that do.