Staff

Will joined Cross Roads House in September 2021. Will brings more than 30 years of experience working in the public sector where he developed skills in the areas of marketing, outreach and relationship building, strategic and budget planning, staff development, and fundraising. Will served as Director of the Division of Economic Development for New Hampshire, where he focused on economic development issues including business and workforce development, as well as developing a state-wide strategic plan.

Most recently, Will has focused on working with businesses owned by people of color and on creating pathways for getting resources to underserved communities as well as diversity, equity and inclusion activities. Prior to his position with the State, Will served as President of Great Bay Community College from 2007-2017. Will also serves on several Boards throughout New Hampshire including the NHSPCA, the Business Alliance for People of Color (BAPOC-NH), NH Learning Initiative (NHLI), National Center for Competency-Based Learning (NCCBL), and NH Coalition for Business and Education (NHCBE).

Sandy is the Program Director of Cross Roads House, where her primary responsibility is enhancement of programming to support residents’ physical and emotional well-being, self-sufficiency, and successful movement to permanent housing. To accomplish this she supervises the shelter and community-based social work team, works to establish interagency partnerships, identifies and addresses direct and clinical service staff training needs, and assists with obtaining new and diverse funding from government and other sources.

Jill joined Cross Roads House as the Finance Director in 2020. Jill’s primary responsibilities include both Finance and Human Resources and she enjoys being a point of contact for the Residents, Board Members, and Staff. She has approximately 10 years of experience working in the accounting and finance field for public and private companies. Jill received her BS in Business Administration from Bryant University in Rhode Island.

Lissa joined Cross Roads House in April 2022. She is a seasoned marketing and communications professional who has served in both non-profit and for-profit organizations. She brings expertise in communication strategies that foster meaningful and relevant engagement; a proven record of successful fundraising campaign management; and an overall strength in impact storytelling that articulates an organization’s core mission and values.

Before coming to CRH, Lissa served as an associate director of development communications for independent schools, including Phillips Exeter Academy and St. Paul’s School. Her other experience includes marketing and communications work in the technology industry, as well as manufacturing and financial sectors.

Missy joined Cross Roads House in October 2021 as the Shelter Manager. She brings over 18 years of experience working in the social services sector with people experiencing homelessness. In the social services sector, Missy has held positions from direct care staff, case management, and shelter management. Missy comes to Cross Roads House from the largest shelter in New England, Pine Street Inn in Boston, MA. While working at Pine Street Inn, Missy developed a triage program, which the City of Boston has made part of the shelter entry policy at all Boston shelters. Missy received her bachelor’s degree in Behavioral Health from the University of Maine, Augusta.

Steve is responsible for all operations of the Cross Roads House buildings and grounds. Steve knows the importance of a healthy, safe, and secure building. Whether it is operations, administration, or housing, it is all about the people inside. They are the number one priority.

With more than 20 years of experience in all facets of the food service industry, Michael came to Cross Roads House in 2014 with a wealth of knowledge that helped us make better use of donated food, our committed volunteers' time, and even offer residents more meal options each day. Coming from the demanding life of cooking in busy restaurant kitchens in our nation's capital, Michael, his wife, and young son all appreciate the more family-friendly "nine to five" schedule of working full time as the Kitchen Coordinator at Cross Roads House.

Kristina joined Cross Roads House as the Development Database & Volunteer Coordinator in 2019. She has approximately 10 years of experience working in non-profits. She has worked in development, doing fundraising, grant writing, designing marketing collateral, and managing the donor database. Kristina is an AmeriCoprs alumna. As an AmeriCorps volunteer, she enjoyed working closely with volunteers in the community she served. She has a BS from the University of New Hampshire, Durham.

Pat has been a member of the Direct Care staff at CRH since 2012. In April of 2022, she tapped to be the assistant shelter manager. Before coming to CRH, she worked at other social services agencies in the area including Portsmouth City Welfare, Portsmouth Housing Authority, Portsmouth Hospital and Seacoast Mental Health, where she met and ultimately adopted her two daughters. She also worked at Rockingham County Superior Court for 12 years. All jobs brought her full circle to be a valued member of our team.